Subject: Ticket Assigned - refund follow up
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 18:28:54 +0000 (UTC)

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund follow up Glossy Cupcake                    Hi           10:06 PM, 20th Feb                   Mohammed                   Hi, Thank you for contacting us. My name is Mohammed,i will be happy to assist you?           10:07 PM, 20th Feb                     Glossy Cupcake                    Hi Mohamed           10:07 PM, 20th Feb                     Glossy Cupcake                    please check my refund request status , it takes long time           10:08 PM, 20th Feb                     Glossy Cupcake                    Order 4534398145           10:08 PM, 20th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           10:11 PM, 20th Feb                     Glossy Cupcake                    Ok           10:11 PM, 20th Feb                   Mohammed                   We would like to inform you that you
 r product will take 2-3 business days to reach our warehouse.   It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           10:12 PM, 20th Feb                     Glossy Cupcake                    So ?           10:13 PM, 20th Feb                     Glossy Cupcake                    it 11 days now           10:13 PM, 20th Feb                     Glossy Cupcake                    why no refund           10:13 PM, 20th Feb                     Glossy Cupcake                    check status please           10:13 PM, 20th Feb                     Glossy Cupcake                    my other order that returned after this order with 4 days , refund credited already           10:14 PM, 20th Feb                     Glossy Cupcake                    So you have a problem process
 ing this order           10:14 PM, 20th Feb                   Mohammed                   we are sorry for late refund and we request you to provide us more 48 hour to refund the item.           10:17 PM, 20th Feb                     Glossy Cupcake                    Mohamed, to just copy paste some ready answers without checking my concern is not customer  service           10:18 PM, 20th Feb                     Glossy Cupcake                    so if the chat is useless , better for centerpoint to close this option           10:19 PM, 20th Feb                     Glossy Cupcake                    i got same messages from you and from other team members           10:19 PM, 20th Feb                   Mohammed                   sir we are working in your refund and your items reached warhouse and it will be refund as soon as possibel.           10:22 PM, 20th Feb                   Mohammed                   Is there anything else may I assist you?           10:24 PM, 20th Feb 
                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:26 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2131408