Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 22:07:12 +0000 (UTC)

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:29 AM, 20th Feb                   Bot                   Hi again!           01:29 AM, 20th Feb                   Mohammed                   Hi, Thank you for contacting us. My name is Mohammed,i will be happy to assist you?           01:30 AM, 20th Feb                     User                    Hello Muhammad           01:30 AM, 20th Feb                     User                    How are you?           01:30 AM, 20th Feb                     User                    R u there?           01:31 AM, 20th Feb                   Mohammed                   yes           01:32 AM, 20th Feb                     User                    I ordered for shoes and i paid by card. Amount is 109 dhs. Already deducted from my card           01:33 AM, 20th Feb                   Mohammed                   Could you pleas
 e share your order number so that I can assist you further?           01:34 AM, 20th Feb                     User                    Now i got message from center point that we are sorry we couldn't process your order try again cash on delivery. Your amount has been not deducted           01:35 AM, 20th Feb                     User                    But, amount is already deducted from my card           01:36 AM, 20th Feb                     User                    Hello           01:39 AM, 20th Feb                     User                    R u there?           01:40 AM, 20th Feb                     User                    Hello           01:43 AM, 20th Feb                     User                    Hello           01:43 AM, 20th Feb                     User                    Hello           01:43 AM, 20th Feb                     User                    R u there?           01:45 AM, 20th Feb                     User                    Have a look           01:46 AM, 20
 th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           01:47 AM, 20th Feb                     User                    Please           01:48 AM, 20th Feb                   Mohammed                   We would like to inform you that your payment for the order 9636753460 was not successful in the first attempt as the payment was not authorised by the bank however in the second attempt the payment went through successfully with order number 9636753549.  Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.           01:49 AM, 20th Feb                   Mohammed                   Is there anything else may I assist you?           01:49 AM, 20th Feb                     User                    Amount is deducted from my card already           01:51 AM, 20th Feb                
      User                    I didn't get back the amount           01:52 AM, 20th Feb                   Mohammed                   We would like to inform you that your payment for the order 9636753460 was not successful in the first attempt as the payment was not authorised by the bank however in the second attempt the payment went through successfully with order number 9636753549.           01:54 AM, 20th Feb                     User                    So, now order is confirmed and I'm getting delivery at Monday?           01:56 AM, 20th Feb                   Mohammed                   yes sir it is confirmed           01:58 AM, 20th Feb                   Mohammed                   Is there anything else may I assist you?           01:58 AM, 20th Feb                     User                    Just tell me when i can get delivery?           01:59 AM, 20th Feb                     User                    Can you deliver Sunday please?           02:00 AM, 20th Feb          
            User                    Or today which means Saturday           02:00 AM, 20th Feb                     User                    Is it possible today? Please           02:01 AM, 20th Feb                   Mohammed                   It will be delivered with in 2-3 working days           02:02 AM, 20th Feb                   Mohammed                   Is there anything else may I assist you?           02:03 AM, 20th Feb                     User                    Okay thanks           02:04 AM, 20th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:06 AM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2127072