Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 09:48:19 +0000 (UTC)

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi. Need help with delivery of my item purchased online. The package was supposed to be delivered three days back at Royal Monarch inside Super caramel centre Dubai marina.           01:35 PM, 17th Feb                     User                    I have been going there for past three days and my package hasn’t been received by them as yet. I have been getting call from your people saying that the merchant has already received the same and the package can be collected. But the merchant says he hasn’t received anything from splash under my name           01:36 PM, 17th Feb                   Mohammed                   Hi, Thank you for contacting us. How may I help you?           01:37 PM, 17th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           01:41 PM, 17th Feb                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           01:45 PM, 17th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:47 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2114941