Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 12:31:06 +0000 (UTC)

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Yes           04:06 PM, 14th Feb                     User                    I want to return the items i recieved on 9th feb           04:07 PM, 14th Feb                     User                    I have requested for return           04:07 PM, 14th Feb                     User                    But no agent have called or came to collect           04:07 PM, 14th Feb                   Mohammed                   Hi, Thank you for contacting us. My name is Mohammed,i will be happy to assist you?           04:08 PM, 14th Feb                     User                    Yes hello           04:09 PM, 14th Feb                     User                    I had requested to return some of the items           04:09 PM, 14th Feb                     User                    That i collected on 9th feb           04:09 PM, 14th Fe
 b                     User                    Order number is 9632316218           04:10 PM, 14th Feb                     User                    No agent has called or came to collect           04:10 PM, 14th Feb                     User                    I also sent an email but no reply           04:10 PM, 14th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           04:13 PM, 14th Feb                     User                    Ok           04:15 PM, 14th Feb                   Mohammed                   we wanr ro inform you that the courier team will contact you with in 3-5 bussiness days           04:21 PM, 14th Feb                   Mohammed                   Is there anything else may I assist you?           04:24 PM, 14th Feb                     User                    When will they contact           04:25 PM, 14th Feb                     User                    I had already requested on Tuesday        
    04:26 PM, 14th Feb                     User                    But no one contacted me           04:26 PM, 14th Feb                     User                    Not even an email reply           04:26 PM, 14th Feb                     User                    Why is splash customer service so slow           04:26 PM, 14th Feb                   Mohammed                   we want to inform you that saterday and sundy is not working days.           04:28 PM, 14th Feb                   Mohammed                   Is there anything else may I assist you?           04:28 PM, 14th Feb                     User                    I will wait for the agent to call then           04:30 PM, 14th Feb                     User                    Thanks           04:30 PM, 14th Feb                     User                    Kindly send this chat script to my email           04:30 PM, 14th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shoppin
 g with us.  Have a wonderful day.           04:30 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2099527