Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 12:29:03 +0000 (UTC)

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I have not got refund for my returned items           04:05 PM, 14th Feb                   Mohammed                   Hi, Thank you for contacting us. My name is Mohammed,i will be happy to assist you?           04:09 PM, 14th Feb                     User                    Hi           04:09 PM, 14th Feb                     User                    I habe not received my refund in 'my credit' for my returned items           04:09 PM, 14th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           04:11 PM, 14th Feb                     User                    4528090626           04:12 PM, 14th Feb                   Mohammed                   We would like to inform you that we have processed the refund of amount (65 Qar ) in your my credit walle
 t.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           04:15 PM, 14th Feb                     User                    But my credit shows it empty           04:16 PM, 14th Feb                     User                    Please see the attachment           04:17 PM, 14th Feb                     User                    I even tried to add an item and proceed, still it says no credit.           04:19 PM, 14th Feb                   Mohammed                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           04:22 PM, 14th Feb                     User                    Ok give me a minute           04:22 PM, 
 14th Feb                     User                    Let me re check           04:23 PM, 14th Feb                   Mohammed                   take your time           04:25 PM, 14th Feb                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           04:26 PM, 14th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:28 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2099514