Subject: Ticket Assigned - Conversation with Wriggly Cookie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 11:57:28 +0000 (UTC)

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Wriggly  Cookie Wriggly  Cookie                    How can i return the item?           03:34 PM, 14th Feb                   Mohammed                   Hi, Thank you for contacting us. My name is Mohammed,i will be happy to assist you?           03:35 PM, 14th Feb                     Wriggly  Cookie                    How can i return the item?           03:35 PM, 14th Feb                     Wriggly  Cookie                             03:36 PM, 14th Feb                     Wriggly  Cookie                    Please tell me how can i return the item?           03:36 PM, 14th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           03:37 PM, 14th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           03:37 PM, 1
 4th Feb                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           03:38 PM, 14th Feb                     Wriggly  Cookie                             03:39 PM, 14th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           03:45 PM, 14th Feb                   Mohammed                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:   You can contact our customer support team on (800-1111027) to book a return and to be notified of the refund amount based on our return policy.   You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint an
 d Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           03:49 PM, 14th Feb                   Mohammed                   Is there anything else may I assist you?           03:52 PM, 14th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:55 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2099322