Subject: Ticket Assigned - ref
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 02 Mar 2021 17:42:02 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  ref silmiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  silmiya Bot:  Hi Silmiya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 bu
 siness days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558710530            09:22 PM, 02nd Mar                   Mohammed                   Hi, Thank you for contacting us. My name is Mohammed,i will be happy to assist you?           09:23 PM, 02nd Mar                     silmiya                    Hi , my order number 9634766050, one of the dress got cancelled, didnt get refund yet           09:25 PM, 02nd Mar                     silmiya                    It was on 11th feb   
         09:25 PM, 02nd Mar                   Mohammed                   we request you to provide us sometime to ckeck your order.           09:26 PM, 02nd Mar                     silmiya                    Ok           09:26 PM, 02nd Mar                   Mohammed                   We would like to inform you that we have processed the refund of amount (AED 32) on 2/11/21) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           09:29 PM, 02nd Mar                     silmiya                    Today is 2nd           09:30 PM, 02nd Mar                     silmiya                    Today s 16th day           09:31 PM, 02nd Mar                     silmiya                    Pls reply           09:35 PM, 02nd Mar                   Mohammed                   please share with us your bank statement from 2/11/21 till now           09:35 PM, 02nd Mar                   Mohammed                   Hi, I'm not getting a respon
 se from you. Are we still connected?           09:38 PM, 02nd Mar                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:41 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2179374