Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 22:12:04 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Bedoor alasfour           01:36 AM, 06th Apr                     User                    I ordered this           01:38 AM, 06th Apr                     User                             01:38 AM, 06th Apr                     User                    I want to replace it with this one           01:38 AM, 06th Apr                     User                             01:38 AM, 06th Apr                   Mohammed                   Good evening Dear Customer, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           01:40 AM, 06th Apr                     User                    Hello Mohammed           01:41 AM, 06th Apr                     User                    Yesterday I received a table but it’s too big           01:41 AM, 06th Apr                     User                    I’d like to exchange it           01:43 AM, 06th Apr                   Mohammed                   Could you please share your order number so that I can assist you further?           01:44 AM, 06th Apr                     User                    just a second           01:44 AM, 06th Apr                     User                             01:45 AM, 06th Apr                     User                    8423014161           01:47 AM, 06th Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:51 AM, 06th Apr                     User                    Ok           01:53 AM, 06th Apr                   Mohammed                   You want to change the item with small size?           01:56 AM, 06th Apr                     User                    Yes please           01:59 AM, 06th Apr                     User                             01:59 AM, 06th Apr                   Mohammed                   We are sorry the item can not be exchange after delivering. Where the item non returnable item.           02:03 AM, 06th Apr                     User                    Why !           02:04 AM, 06th Apr                   Mohammed                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           02:06 AM, 06th Apr                     User                    You just deliver it yesterday           02:06 AM, 06th Apr                   Mohammed                   As per the policy, the products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           02:06 AM, 06th Apr                   Mohammed                   Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer.   Please refer to the below link for any further information on non-returnable items:  https://helpkw.homecentre.com/en/support/solutions/folders/44001206700#           02:06 AM, 06th Apr                   Mohammed                   Is there anything else may I assist you?           02:08 AM, 06th Apr                     User                    Can you give me the manager number please           02:08 AM, 06th Apr                     User                    or let him contact me tomorrow           02:09 AM, 06th Apr                   Mohammed                   You can contact our customer service through 18-60-190.           02:10 AM, 06th Apr                     User                    Ok thank you           02:10 AM, 06th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Homecentre.           02:11 AM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5999277