Subject: Ticket Assigned - Conversation with Sundus Nehal
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 01:27:16 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sundus Nehal Sundus Nehal                    Is end by 5           05:09 AM, 05th Apr                     Sundus Nehal                    Hi           05:09 AM, 05th Apr                     Sundus Nehal                    I received my order today           05:09 AM, 05th Apr                     Sundus Nehal                    But one shirt is missing           05:09 AM, 05th Apr                     Sundus Nehal                    This one           05:09 AM, 05th Apr                     Sundus Nehal                             05:09 AM, 05th Apr                   Mohammed                   Good evening Sundus, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           05:13 AM, 05th Apr                     Sundus Nehal                    Kindly check           05:14 AM, 05th Apr                     Sundus Nehal                             05:14 AM, 05th Apr                     Sundus Nehal                    This item is missing           05:14 AM, 05th Apr                   Mohammed                   We would like to inform you that we have processed the refund of amount AED8.47 on 04/04/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:18 AM, 05th Apr                   Mohammed                   Is there anything else may I assist you?           05:18 AM, 05th Apr                     Sundus Nehal                    But i neec this article           05:18 AM, 05th Apr                     Sundus Nehal                    3rd time it’s happened           05:19 AM, 05th Apr                     Sundus Nehal                    Whenever i orderd they refund           05:19 AM, 05th Apr                     Sundus Nehal                    If it is out of stock why its shown on website           05:19 AM, 05th Apr                     Sundus Nehal                    And my last ordered payment still not refunded           05:20 AM, 05th Apr                     Sundus Nehal                             05:21 AM, 05th Apr                     Sundus Nehal                    Check this one also           05:21 AM, 05th Apr                   Mohammed                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           05:22 AM, 05th Apr                   Mohammed                   This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.           05:22 AM, 05th Apr                   Mohammed                   We will not be happy either if you receive bad item in your order, this is the reason why this item was cancelled and you received a notification regarding the same items.           05:22 AM, 05th Apr                   Mohammed                   Is there anything else may I assist you?           05:22 AM, 05th Apr                     Sundus Nehal                    But every time this happened with same article           05:22 AM, 05th Apr                     Sundus Nehal                    How itz possible           05:23 AM, 05th Apr                   Mohammed                   Due to some quality and item getting out of stock the item getting cancelled and we refund the item price.           05:23 AM, 05th Apr                     Sundus Nehal                    Check this order also its not refunded           05:23 AM, 05th Apr                     Sundus Nehal                             05:24 AM, 05th Apr                   Mohammed                   941765411           05:24 AM, 05th Apr                     Sundus Nehal                    Yes           05:24 AM, 05th Apr                   Mohammed                   This order  9417656411 cancelled due to late collection.           05:25 AM, 05th Apr                     Sundus Nehal                    I know           05:25 AM, 05th Apr                     Sundus Nehal                    But it not refunded           05:25 AM, 05th Apr                     Sundus Nehal                    Yet           05:25 AM, 05th Apr                     Sundus Nehal                    Or i didnt recieve any mail OR MSGS           05:26 AM, 05th Apr                   Mohammed                   We would like to inform you that we have processed the refund of amount AED16.00 on 23/03/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:26 AM, 05th Apr                     Sundus Nehal                    Ok           05:26 AM, 05th Apr                   Mohammed                   Is there anything else may I assist you?           05:26 AM, 05th Apr                     Sundus Nehal                    No thanks           05:26 AM, 05th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Max.           05:26 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5992756