Subject: Ticket Assigned - Conversation with Mary Jane
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 16:33:06 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mary Jane Mary Jane                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Mary jane Bot:  Hi Mary jane, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424231177 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0554070110            08:22 PM, 04th Apr                   Mohammed                   Good evening Mary, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           08:25 PM, 04th Apr                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9424231177 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9424231221.           08:29 PM, 04th Apr                   Mohammed                   Is there anything else may I assist you?           08:29 PM, 04th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.           08:32 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5989748