Subject: Ticket Assigned - Conversation with Rasha
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 22:53:23 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rasha Rasha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Rasha Bot:  Hi Rasha, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0526880500            02:44 AM, 04rd Apr                   Mohammed                   Good evening Rasha, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           02:45 AM, 04rd Apr                     Rasha                    Hello Mohammed           02:45 AM, 04rd Apr                     Rasha                    I have purchased a make up product today from centrepoint bawadi mall           02:45 AM, 04rd Apr                     Rasha                    The worker packed the wrong shade for me           02:45 AM, 04rd Apr                     Rasha                    I didn’t use it I opened the packaging to check and I found it to be the wrong shade           02:46 AM, 04rd Apr                     Rasha                    Can I still return it           02:46 AM, 04rd Apr                     Rasha                    I have the receipt           02:46 AM, 04rd Apr                   Mohammed                   We are sorry the  make up product can not be return after purchase.           02:49 AM, 04rd Apr                     Rasha                    But it isn’t used           02:50 AM, 04rd Apr                     Rasha                    Workers can check. Also it’s not my fault. The worker packed the wrong shade into the container and locked it.           02:50 AM, 04rd Apr                   Mohammed                   We request you to check with store as the item is wrong.           02:51 AM, 04rd Apr                   Mohammed                   Is there anything else may I assist you?           02:51 AM, 04rd Apr                     Rasha                    Alright           02:51 AM, 04rd Apr                     Rasha                    Thank you           02:51 AM, 04rd Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.           02:52 AM, 04rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5983901