Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 17:14:33 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hello, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:50 PM, 03rd Apr                     Hello                    I have submitted my return request to return two items but delivery agent only took one item           08:52 PM, 03rd Apr                     Hello                    Hello           08:56 PM, 03rd Apr                   Mohammed                   Good evening Dear Customer, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           09:01 PM, 03rd Apr                   Mohammed                   Could you please share your order number so that I can assist you further?           09:03 PM, 03rd Apr                     Hello                    9423354958           09:04 PM, 03rd Apr                     Hello                    I requested already for this one but delivery agent took only one item           09:05 PM, 03rd Apr                     Hello                    I want to return both items           09:05 PM, 03rd Apr                   Mohammed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           09:11 PM, 03rd Apr                   Mohammed                   Is there anything else may I assist you?           09:11 PM, 03rd Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.           09:13 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5981007