Subject: Ticket Assigned - Conversation with Ramiesha Marium
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 01:37:19 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ramiesha Marium Ramiesha Marium                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ramiesha marium, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:25 AM, 30th Mar                   Mohammed                   Good evening Ramiesha , Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           05:26 AM, 30th Mar                     Ramiesha Marium                    I want to cancel my order           05:26 AM, 30th Mar                   Mohammed                   Are you referring to this order ID 9421847316?           05:28 AM, 30th Mar                     Ramiesha Marium                    Hello Mohammed           05:28 AM, 30th Mar                     Ramiesha Marium                    Yes           05:29 AM, 30th Mar                     Ramiesha Marium                    ???           05:30 AM, 30th Mar                   Mohammed                   Could you please share your order number so that I can assist you further?           05:31 AM, 30th Mar                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           05:33 AM, 30th Mar                     Ramiesha Marium                    9421847316           05:33 AM, 30th Mar                   Mohammed                   We're  sorry to hear that you wish to cancel your order.  We can see the order has been placed on <Date> with the order number <order number>  As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           05:35 AM, 30th Mar                   Mohammed                   Is there anything else may I assist you?           05:35 AM, 30th Mar                     Ramiesha Marium                    No thank you           05:35 AM, 30th Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.           05:36 AM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5948738