Subject: Ticket Assigned - Conversation with Alia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 23:38:57 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alia Alia                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  alia Bot:  Hi alia, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0507755162            03:29 AM, 30th Mar                     Alia                    where is the agent           03:30 AM, 30th Mar                   Mohammed                   Good evening Alia, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           03:30 AM, 30th Mar                     Alia                    i need to return an item from my order           03:31 AM, 30th Mar                     Alia                    which was delivered to me 2 days ago           03:31 AM, 30th Mar                     Alia                    but i cant do it ...becuz the order status is still not updated to DELIVERED           03:31 AM, 30th Mar                     Alia                    it says SHIPPED           03:32 AM, 30th Mar                     Alia                    so the return option is nt appearing           03:32 AM, 30th Mar                     Alia                    order number is 9422439430           03:32 AM, 30th Mar                   Mohammed                   Could you share with us the item name           03:34 AM, 30th Mar                     Alia                    juniors shoes           03:34 AM, 30th Mar                     Alia                    juniors solid sneakers           03:35 AM, 30th Mar                   Mohammed                   Return request created.           03:36 AM, 30th Mar                   Mohammed                   Is there anything else may I assist you?           03:36 AM, 30th Mar                     Alia                    yes i got a message           03:36 AM, 30th Mar                     Alia                    thank you           03:36 AM, 30th Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.           03:38 AM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5948538