Subject: Ticket Assigned - Conversation with Surayya Akeel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 01:26:01 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Surayya Akeel Surayya Akeel                    hi           05:18 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:18 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:18 AM, 29th Mar                     Surayya Akeel                    1           05:18 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Hello Surayya Akeel , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:18 AM, 29th Mar                     Surayya Akeel                    1           05:18 AM, 29th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:18 AM, 29th Mar                     Surayya Akeel                    9422720413           05:18 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery    If you wish to cancel your order, please flow below link.               05:18 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:19 AM, 29th Mar                     Surayya Akeel                    2           05:19 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:19 AM, 29th Mar                     Surayya Akeel                    1           05:19 AM, 29th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:19 AM, 29th Mar                     Surayya Akeel                    [email-masked]           05:19 AM, 29th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:19 AM, 29th Mar                   Mohammed                   Good evening Surayya, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           05:21 AM, 29th Mar                     Surayya Akeel                    hi i want to know my order status           05:21 AM, 29th Mar                     Surayya Akeel                    it shows its being not completed           05:22 AM, 29th Mar                     Surayya Akeel                    but payment has been deducted           05:22 AM, 29th Mar                     Surayya Akeel                             05:22 AM, 29th Mar                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9422720413 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9422721393           05:22 AM, 29th Mar                     Surayya Akeel                             05:22 AM, 29th Mar                     Surayya Akeel                    so is my order placed?           05:23 AM, 29th Mar                   Mohammed                   Yes order placed.           05:24 AM, 29th Mar                     Surayya Akeel                    i didnt get any message for new order number           05:24 AM, 29th Mar                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9422720413 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9422721393           05:24 AM, 29th Mar                   Mohammed                   Consider this message as confirmation for placing the order.           05:25 AM, 29th Mar                     Surayya Akeel                    but i didnt receive any confirmation of new order number           05:25 AM, 29th Mar                     Surayya Akeel                    okay           05:25 AM, 29th Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint           05:25 AM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5942591