Subject: Ticket Assigned - Conversation with Muder
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 00:17:21 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muder Muder                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ من فضلك ادخل اسمك Customer:  muder Bot:  مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟ Customer:  ? حالة الطلب Bot:  الرجاء إدخال رقم طلبك للمتابعة. Customer:  8422743274 Bot:  نعتذر لك، لم تتم معالجة طلبك.     لم نقم بخصم المبلغ من بطاقتك.? يرجى المحاولة مرة أخرى أو استخدام الدفع نقدًا عند الاستلام. Bot:  قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا [Customer Feedback: قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا - لست راضيًا أو غير راضٍ] Bot:  هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ ? Customer:  نعم  Bot:  يرجى إدخال عنوان البريد الإلكتروني Customer:  [email-masked] Bot:  يرجى إدخال رقم الجوال المسجل Customer:  +965504139            04:06 AM, 29th Mar                     Muder                    0096550413976           04:07 AM, 29th Mar                     Muder                    Hello           04:09 AM, 29th Mar                   Mohammed                   Good evening Muder, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           04:11 AM, 29th Mar                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:8422743274 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:8422744428.           04:14 AM, 29th Mar                   Mohammed                   Is there anything else may I assist you?           04:14 AM, 29th Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.           04:16 AM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5942484