Subject: Ticket Assigned - Conversation with Dodo
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 23:10:13 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dodo Dodo                    3           02:37 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:37 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Hello Dodo , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:37 AM, 29th Mar                     Dodo                    2           02:37 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:37 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:37 AM, 29th Mar                     Dodo                    3           02:37 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Hi Dodo , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            02:37 AM, 29th Mar                     Dodo                    5           02:38 AM, 29th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:38 AM, 29th Mar                   Mohammed                   Good evening Dodo, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           02:39 AM, 29th Mar                     Dodo                    Good morning I make two order from centerpoint application but centerpoint cancelled one item in each order and I cancelled the other item.without delivery it but It until now is non refundable I made complaint from one week but also no action           02:39 AM, 29th Mar                   Mohammed                   Could you please share your orders number so that I can assist you further?           02:40 AM, 29th Mar                     Dodo                    9419709978           02:41 AM, 29th Mar                     Dodo                    9419457023           02:41 AM, 29th Mar                   Mohammed                   Regarding order number 9419709978           02:43 AM, 29th Mar                   Mohammed                   We would like to inform you that we have processed the refund of amount AED166.35 on 3/15/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:44 AM, 29th Mar                   Mohammed                   Regarding order number 9419457023           02:44 AM, 29th Mar                     Dodo                    There is remains money not refunded           02:44 AM, 29th Mar                     Dodo                    41 derham in each order           02:45 AM, 29th Mar                   Mohammed                   We would like to inform you that we have processed the refund of amount AED149.25 on 14/03/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:45 AM, 29th Mar                     Dodo                    For two foundation I didn't received ir           02:45 AM, 29th Mar                   Mohammed                   Is there anything else may I assist you?           02:45 AM, 29th Mar                     Dodo                    9419457023           02:45 AM, 29th Mar                     Dodo                    There is remains money not refunded           02:45 AM, 29th Mar                     Dodo                    41 derham in each order           02:45 AM, 29th Mar                     Dodo                    For two foundation I didn't received ir           02:46 AM, 29th Mar                   Mohammed                   Please wait till the end of the days.           02:46 AM, 29th Mar                   Mohammed                   Is there anything else may I assist you?           02:46 AM, 29th Mar                     Dodo                    I waot           02:46 AM, 29th Mar                     Dodo                    I wait           02:46 AM, 29th Mar                     Dodo                    And make complaint           02:46 AM, 29th Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.           02:46 AM, 29th Mar                     Dodo                    But no body answer me           02:46 AM, 29th Mar                     Dodo                    Please           02:46 AM, 29th Mar                     Dodo                    Why you not reply me           02:47 AM, 29th Mar                     Dodo                    And want to cancel the conversation           02:47 AM, 29th Mar                   Mohammed                   What do you mean by no one answer you.           02:47 AM, 29th Mar                     Dodo                    I asked you about something  but you not replay           02:47 AM, 29th Mar                   Mohammed                   Both item refunded and  the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:47 AM, 29th Mar                     Dodo                    I told you           02:47 AM, 29th Mar                     Dodo                    There is 41 derham           02:48 AM, 29th Mar                     Dodo                    For each order           02:48 AM, 29th Mar                     Dodo                    Not refunded           02:48 AM, 29th Mar                     Dodo                    First order must refund 195 derham           02:48 AM, 29th Mar                     Dodo                    And second order 206 derham           02:48 AM, 29th Mar                   Mohammed                   Regarding order number 9419709978           02:49 AM, 29th Mar                   Mohammed                   We would like to inform you that we have processed the refund of amount AED166.35 on 15/03/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:49 AM, 29th Mar                     Dodo                    Must refund 195           02:50 AM, 29th Mar                     Dodo                    Not 166           02:50 AM, 29th Mar                   Mohammed                   And remaining amount refunded to ,y credit 1.6478 AED.           02:50 AM, 29th Mar                     Dodo                    Must refund 195           02:50 AM, 29th Mar                     Dodo                    Why only 166           02:50 AM, 29th Mar                   Mohammed                   Where you use this voucher 093-60PL-RRD7-DEGB-AD and the amount is 56 AED non refund value.           02:51 AM, 29th Mar                     Dodo                    Not vouchet           02:51 AM, 29th Mar                     Dodo                    I ordered two item           02:51 AM, 29th Mar                     Dodo                    And cancelled the two           02:51 AM, 29th Mar                     Dodo                    Only one item refunded           02:51 AM, 29th Mar                   Mohammed                   166.35+1.6478+56=224           02:51 AM, 29th Mar                     Dodo                    And the other not           02:51 AM, 29th Mar                     Dodo                    I didn't received the other item           02:52 AM, 29th Mar                     Dodo                    How you didn't refunded it           02:52 AM, 29th Mar                   Mohammed                   You cancelled only one item which is Adidas Showtheway 2.0 Unisex Running Shoes GY4702           02:52 AM, 29th Mar                     Dodo                    No           02:52 AM, 29th Mar                     Dodo                    You can check           02:53 AM, 29th Mar                   Mohammed                   This item already delivered Maybelline New York Fit Me Matte Poreless Foundation           02:53 AM, 29th Mar                     Dodo                    No not delivery           02:53 AM, 29th Mar                     Dodo                    You can check with the person of delivery           02:53 AM, 29th Mar                     Dodo                    I have the number           02:53 AM, 29th Mar                     Dodo                    If you want           02:53 AM, 29th Mar                     Dodo                    I asked customer service and told me if you want to cancell didn't deliver it           02:54 AM, 29th Mar                     Dodo                    ±971588390045           02:56 AM, 29th Mar                     Dodo                    00971588390044           02:57 AM, 29th Mar                     Dodo                    Number of person of delivery           02:57 AM, 29th Mar                     Dodo                    And the second order also cancelled the foundation           02:57 AM, 29th Mar                     Dodo                             02:58 AM, 29th Mar                   mazen                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           03:01 AM, 29th Mar                     Dodo                    I make complaint from more than one week and received the same message           03:01 AM, 29th Mar                     Dodo                    But no one answer me           03:01 AM, 29th Mar                   mazen                   We request you to please allow us some time so we can work on this and do the needful. Please note that we will contact you through your email once we get any updates.           03:02 AM, 29th Mar                     Dodo                    And every time I contact to customer service I must explain the same           03:03 AM, 29th Mar                   mazen                   Your disappointment is highly understandable. We are aware of the concern and we are working on the same on priority. Please allow us some time and we will get back to you soon with an update.           03:07 AM, 29th Mar                   mazen                   Do you have any other inquiries that we can help with?           03:08 AM, 29th Mar                   mazen                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           03:09 AM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5942397