Subject: New Reply Received - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 21:17:40 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Conversation with User  Ticket comment <div dir="auto">
<div>Good day,</div>
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<div dir="auto">Sorry to say, but pllease to let you know that still you have false informations or weak communications between your units/teams. Updates &amp; communication should improve to serve your customers better.</div>
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<div dir="auto">Even the information you have in below mail is false as the item is delivered on 26/03/2023, not 27/03/2023.</div>
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<div dir="auto">And the inconvenience caused to me is that your delivery team informed me prior, the order will be delivering on 23-03-2023 , which is not delivered on that date &amp; even didn't show any initiative to inform me that it won't be delivered on that date . They made me wait all evening for the delivery on 23-03-2023 &amp; even your customer support can't help in informing me that it won't be delivered on that day. They just answered we are helpless in getting any information.</div>
<div dir="auto">Atleast your team should show some respect to the customers &amp; their time as well. </div>
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<div dir="auto">Thank you.<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Mar 28, 2023, 00:03 Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Alex,<br><br>Thank you for contacting HomeCentr.<br><br> We sincerely apologize for any inconvenience caused to you.<br><br>With reference to order number 8420707227,we have checked and we would like to inform you that our courier team contacted and delivered the order on 27/03/2023.<br><br>Feel free to get in touch with us for further assistance.<br><br>
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<div dir="ltr"><div dir="ltr">Thank you,<br>HomeCentr Support Team.</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5915437