Subject: Ticket Assigned - Conversation with D
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 21:50:39 +0000 (UTC)

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with D D                    Hello           01:20 AM, 27th Mar                   Mohammed                   Good evening Dear Customer, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           01:23 AM, 27th Mar                     D                    My order wasn’t processed but the money was transferred But nothing was refunded           01:24 AM, 27th Mar                   Mohammed                   Please note that the order placed 2 times.           01:28 AM, 27th Mar                   Mohammed                   8422202957           01:28 AM, 27th Mar                   Mohammed                   8422241881           01:28 AM, 27th Mar                   Mohammed                   Sucessfuly.           01:28 AM, 27th Mar                     D                    Two separate orders  Because the first was unsuccessful and I was told to try again with cash of delivery option           01:29 AM, 27th Mar                     D                    So I changed the items           01:29 AM, 27th Mar                     D                    This isn’t my order number           01:32 AM, 27th Mar                   Mohammed                   Could you please share your order number so that I can assist you further?           01:34 AM, 27th Mar                     D                    Order #8422202907           01:35 AM, 27th Mar                   Mohammed                   Please note that order number 8422202907 did not placed successfully.           01:38 AM, 27th Mar                     D                    I know           01:38 AM, 27th Mar                     D                    But the money was transferred           01:38 AM, 27th Mar                     D                    With no refund           01:38 AM, 27th Mar                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:8422202907  was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8422202957.           01:42 AM, 27th Mar                   Mohammed                   Is there anything else may I assist you?           01:44 AM, 27th Mar                     D                    In that case can you cancel order 8422241881           01:44 AM, 27th Mar                   Mohammed                   Please note that order number  8422241881 under process.           01:47 AM, 27th Mar                   Mohammed                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           01:48 AM, 27th Mar                   Mohammed                   Is there anything else may I assist you?           01:48 AM, 27th Mar                     D                    Thanks           01:49 AM, 27th Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.           01:49 AM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5930488