Subject: Ticket Assigned - Conversation with Sajeed Khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 21:23:17 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sajeed Khan Sajeed Khan                    Hello           01:05 AM, 21th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:05 AM, 21th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:05 AM, 21th Mar                     Sajeed Khan                    1           01:05 AM, 21th Mar                   Centrepoint UAE whatsapp bot                    Hello Sajeed Khan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:05 AM, 21th Mar                     Sajeed Khan                    1           01:06 AM, 21th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           01:06 AM, 21th Mar                     Sajeed Khan                    0421090228           01:06 AM, 21th Mar                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           01:06 AM, 21th Mar                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            01:06 AM, 21th Mar                     Sajeed Khan                    9421090228           01:07 AM, 21th Mar                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            01:07 AM, 21th Mar                     Sajeed Khan                    1           01:07 AM, 21th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           01:07 AM, 21th Mar                     Sajeed Khan                    9421090228           01:07 AM, 21th Mar                   Centrepoint UAE whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery    If you wish to cancel your order, please flow below link.               01:07 AM, 21th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:07 AM, 21th Mar                     Sajeed Khan                    2           01:12 AM, 21th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:12 AM, 21th Mar                     Sajeed Khan                    1           01:12 AM, 21th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:12 AM, 21th Mar                     Sajeed Khan                    [email-masked]           01:12 AM, 21th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:12 AM, 21th Mar                   Mohammed                   Good evening Sajeed, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           01:14 AM, 21th Mar                     Sajeed Khan                    Hello           01:14 AM, 21th Mar                     Sajeed Khan                    9421090228           01:14 AM, 21th Mar                     Sajeed Khan                    My oder no.           01:14 AM, 21th Mar                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:9421090228 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9421090290.           01:16 AM, 21th Mar                   Mohammed                   Is there anything else may I assist you?           01:16 AM, 21th Mar                     Sajeed Khan                    So I have new oder number now which is 9421090290           01:17 AM, 21th Mar                   Mohammed                   Yes and the order expected to be deliver today.           01:20 AM, 21th Mar                     Sajeed Khan                    Thank you for your assistance           01:20 AM, 21th Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.           01:22 AM, 21th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5900800