Subject: New Reply Received - Product information
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 20:52:07 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Product information  Ticket comment <div>Dear</div>
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<div>Thank you, well received the refund <br><br><div dir="ltr">Thanks and Regards <div>
<br><div>Mohammed Hashir </div>
<div>P.B.No:16915</div>
<div>Ajman, UAE.</div>
<div>Cell:00971503818466</div>
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<div>        00971552201077</div>
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<div>On 19-Mar-2023, at 8:20 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5631059</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Mohammed Murshed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Hashir,</div>
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<div dir="ltr">Thank you for reaching out to Splash.<br><br>We apologize for the inconvenience caused.<br><br>We would like to inform you that we have processed the refund of amount AED62.10 on 16/03/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Splash </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5631059