Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 06:13:40 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  escalation  Ticket comment <div class="ydp43a2258yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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<div>this is done thank you </div>
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<div class="ydp43a2258signature"><div dir="ltr" style="font-family:Helvetica, Arial, sans-serif;font-size:13px">Thanks and Regards,</div></div>
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<div>On Friday, March 17, 2023, 04:20:06 AM GMT+4, Centrepoint &lt;[email-masked]&gt; wrote:
                
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                <div><div id="ydp43a2258yiv6489345642"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5849434</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5849434<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammed Murshed : </div>
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<div dir="ltr"><div dir="ltr">Hi Elida ,<br><br>Thank you for contacting Centrepoint.<br><br> We sincerely apologize for any inconvenience caused to you.<br><br>With reference to order number 9419261076,we have checked and we would like to inform you that our courier team contacted and delivered the order on 15/03/2023.<br><br>Feel free to get in touch with us for further assistance.</div></div>
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<div style="margin-top:0px" dir="ltr">Thank You,<br><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont," dir="ltr">Centrepoint </span>Support Team.</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5849434