Subject: New Reply Received - Fwd: (Case ID : 290378) RE: Fwd: Transaction unseccusful
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 18:02:25 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Fwd: (Case ID : 290378) RE: Fwd: Transaction unseccusful  Ticket comment <div dir="ltr">
<br>PLease refer to this message from my bank. i need 

<span style="font-family:Arial;font-size:13.3333px"> confirmation via authenticated SWIFT to ADCB's card center..</span><div><font><span style="font-size:13.3333px">Attached also in this email the screenshot of the amount  deducted on that  day. It has been 6 days already.</span></font></div>
<div><font><span style="font-size:13.3333px"><br></span></font></div>
<div><font><span style="font-size:13.3333px">And i  havent get any information or clear action on this.</span></font></div>
<div><font><span style="font-size:13.3333px">I just receive received a call yesterday from one of your staff 056 501 8043.</span></font></div>
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<font><span style="font-size:13.3333px">the amount is 84 dhs. Not 4 dhs.<br></span></font><div><br></div>
<div>i need <br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div>From: <strong class="gmail_sendername" dir="auto">Contactus</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Mon, Mar 13, 2023 at 10:29 PM<br>Subject: (Case ID : 290378) RE: Fwd: Transaction unseccusful<br>To: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>

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<span style="font-size:10pt;font-family:Arial"></span><font><span style="font-size:13.3333px">Dear</span></font> Ms. Jackie,</div>
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<div>Thank you for writing to us.</div>

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<div><span style="font-family:Arial;font-size:10pt"><br>
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<div><span style="font-family:Arial;font-size:10pt">We apologize for any inconvenience this may have caused.</span></div>
<div><span style="font-family:Arial;font-size:10pt"><br>
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<div><font><span style="font-size:13.3333px">We would like to inform that as per our records, the below referred amount is currently under authorization on your card.</span></font></div>
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<div><font><span style="font-size:13.3333px">As per the procedure when a card is used, the transaction amount is placed on hold for 10 days until the merchant claims for the amount. If in case the transaction amount is not claimed by the merchant,
 the same is automatically released into the account.</span></font></div>
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<div><font><span style="font-size:13.3333px">If you require for the same to be released, kindly request the merchant's acquirer bank to provide a confirmation via authenticated SWIFT to ADCB's card center.</span></font></div>
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<div><span style="font-family:Arial;font-size:10pt"></span></div>
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<div><font><span style="font-size:10pt;font-family:Arial">Should you require any further clarifications, you may contact us on 600502030 or on +971 2 6210090 from outside UAE.</span></font></div>
<div><font><span style="font-size:13.3333px"><br>
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<div><font><span style="font-size:10pt;font-family:Arial">Assuring you of our best services always.</span></font></div>
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<div><font><span style="font-size:10pt;font-family:Arial">Kind Regards,</span></font></div>
<div><font><span style="font-size:13.3333px"><br>
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<div><font><span style="font-size:13.3333px">Justin Reyes</span></font></div>
<div><font><span style="font-size:10pt;font-family:Arial">Associate – Customer Contact Services</span></font></div>
<div><font><span style="font-size:13.3333px"><br>
</span></font></div>
<div><font><span style="font-size:10pt;font-family:Arial">Contact Centre</span></font></div>
<div><font><span style="font-size:10pt;font-family:Arial">Telephone: 00 971 2 4171616</span></font></div>
<div><font><span style="font-size:10pt;font-family:Arial">Abu Dhabi Commercial Bank</span></font></div>
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<b>From:</b>Jackie Laurel[<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>];<br>
<b>Sent:</b>03/13/2023 03:25:53 pm<br>
<b>To:</b><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;<br>
<b>Subject:</b>(Case ID : 290378) RE: Fwd: Transaction unseccusful<br>
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<div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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From: <strong class="gmail_sendername" dir="auto">Jackie Laurel</strong><span dir="auto">&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;</span><br>
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Date: Wed, Mar 8, 2023 at 8:42 PM<br>
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Subject: Transaction unseccusful<br>
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To: &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
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<div dir="ltr">It was very disappointing experience today. as we are celebrating international womens day today. but  still i experience this hilarious act.
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<div>I made a purchase in Mas Fashion in Burjuman exit  1 at 7:30 pm today via POS , self service. 3 attempts, the machine did not release any receipt, but then after 2 mins, i received message from the  bank that  it  was deducted. i even call the adcb call<br>
center, they said it was deducted on the bank. i  went back to the  store and tell them that it was deducted in my  account.</div>
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<div>that items is for my daughters birthday on friday, she was waiting for that. and now i cannot  do anything, as i  need an immediate action first, either return the money and i can buy it again or got a confirmation in the store that they receive my money.</div>
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<div>please get an immediate action on this, please call me immediately tomorrow,</div>
<div>0521751427<br>
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<div dir="ltr">Best Regards,
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<div>Jackie Laurel</div>
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<div dir="ltr">Best Regards,
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<div>Jackie Laurel</div>
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<div>Anything in this email which commits or purports to commit Abu Dhabi Commercial Bank PJSC and its subsidiaries, jointly referred as ADCB Group, to lend, to extend or renew credit facilities or other forms of financial facilities, to confirm credit terms, to waive or delay rights, to grant any consent, or to take or refrain from taking any other action in relation to lending, credit, or financial facilities, shall not be binding unless (a) such matter has been previously approved by the appropriate internal committee or individual holding approving authority in relation to such matter and (b) the email states that such approval has been granted. ADCB Group provides investment services governed by respective Terms and Conditions which are not binding unless agreed in writing.

The information transmitted and available in this message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information/material. Any review, retransmission, dissemination or other unauthorized use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited and unlawful. If you have received this in error, please delete the message and/or material immediately and contact ADCB PJSC as below for appropriate action or liaise directly with relevant subsidiary. Abu-Dhabi Commercial Bank, P.O.Box, 2800 Abu Dhabi, email address: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> Tel: 600 50 2030 within the UAE: +971 26210090 from outside the UAE Fax: +971 26109700.</div>
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<div dir="ltr">Best Regards,<div><br></div>
<div>Jackie Laurel</div>
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