Subject: Ticket Assigned - Conversation with Ellezde
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 16:06:31 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ellezde Ellezde                    Hi good evening           07:36 PM, 14th Mar                   Mohammed                   Good evening Ellezde, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           07:46 PM, 14th Mar                     Ellezde                    I have order can i return and exchange?           07:47 PM, 14th Mar                   Mohammed                   In the meantime, an exchange is not available at www.max.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any max store across the UAE.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any max store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:50 PM, 14th Mar                   Mohammed                   Is there anything else may I assist you?           07:50 PM, 14th Mar                     Ellezde                    I cant open in orders it does nit appear           07:51 PM, 14th Mar                     Ellezde                    Thank you for your order. Order 9419396143 for Plain Better Cotton Full Lengt... +1more item(s) for AED  96.0 is confirmed. Expect delivery by 15-03-2023.           07:52 PM, 14th Mar                     Ellezde                    Weve shipped your order 9419396143 with AWB FP031423001295. Please click here to track :https://maxfashion.app.link/1uiWjk5l9xb           07:53 PM, 14th Mar                     Ellezde                    Here provided the order name and order number           07:53 PM, 14th Mar                   Mohammed                   Could you share with us the item name which you want to return as it show in website the we can create a return request for you.           07:55 PM, 14th Mar                     Ellezde                    Plain better cotton full length cargo pants 2pcs           07:56 PM, 14th Mar                   Mohammed                   Only one item?           07:58 PM, 14th Mar                     Ellezde                    2pcs same cargo pants different color           07:59 PM, 14th Mar                     Ellezde                    Done i already make a return from the website           08:01 PM, 14th Mar                     Ellezde                    Tnx anyways           08:02 PM, 14th Mar                   Mohammed                   Is there anything else may I assist you?           08:02 PM, 14th Mar                     Ellezde                    Nothing more tnx           08:02 PM, 14th Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with max.           08:06 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5848621