Subject: New Reply Received - Return broken order. 4717958275
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 07:20:41 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Return broken order. 4717958275  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Good Morning, </div>
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I request the return and spoke to your customer service staff they said our driver will be collect the returned parcel. </div>
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But unfortunately, still no body call or come to collect the return parcel. </div>
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Please expedite the case. </div>
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Regards </div>
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Wajid </div>
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33831698</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, March 12, 2023 12:19 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Return broken order. 4717958275
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5825034</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammed Murshed : </div>
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<div dir="ltr">Hi Wajid,<br>
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Thank you for shopping with Centrepoint .<br>
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Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.<br>
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Wrong products delivered cannot be exchanged, however, a return and refund can be done.<br>
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You can return online purchases through the below three channels:<br>
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You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.<br>
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You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence
 of an invoice.<br>
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You can also book the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
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Feel free to get in touch with us for further assistance.</div>
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Thank You,<br style="box-sizing:border-box">
<span dir="ltr" style="color:rgb(0,0,0)">Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5825034