Subject: Ticket Assigned - Conversation with Hasenaat Omer
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 18:07:36 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hasenaat Omer Hasenaat Omer                    Hello           09:04 PM, 09th Mar                   Mohammed                   Good evening Hasenaat, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           09:10 PM, 09th Mar                     Hasenaat Omer                    When I wanna return of these items due to size issues, it’s not happening and both items are selected y???           09:12 PM, 09th Mar                   Mohammed                   Please allow me a moment to check this for you.           09:14 PM, 09th Mar                     Hasenaat Omer                    Ordere #9417884071           09:15 PM, 09th Mar                   Mohammed                   Please note that return request created.           09:20 PM, 09th Mar                   Mohammed                   Is there anything else may I assist you?           09:20 PM, 09th Mar                     Hasenaat Omer                    Request for what???           09:20 PM, 09th Mar                     Hasenaat Omer                    Plz don’t           09:21 PM, 09th Mar                     Hasenaat Omer                    Bcz I don’t want to return both items           09:21 PM, 09th Mar                     Hasenaat Omer                    I just want to return one of them and that’s y I’m here bcz one item isn’t available and both are selected together & I don’t want to return both but just one           09:22 PM, 09th Mar                     Hasenaat Omer                    If returning one item is not possible so leave it plz           09:24 PM, 09th Mar                   Mohammed                   Please share with us the item name which you want to return?           09:27 PM, 09th Mar                     Hasenaat Omer                    First answer my question plz           09:28 PM, 09th Mar                     Hasenaat Omer                    Why it’s not showing 2 items separately to choose one of them for return???           09:28 PM, 09th Mar                     Hasenaat Omer                    I’m asking this bcz I don’t wanna face any trouble for my refund           09:29 PM, 09th Mar                   Mohammed                   Is the item with offer buy one get one?           09:33 PM, 09th Mar                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           09:36 PM, 09th Mar                   Mohammed                   Hi , I have not received a response from you still, please confirm if we are still connected?           09:37 PM, 09th Mar                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:40 PM, 09th Mar                     Hasenaat Omer                    No           09:40 PM, 09th Mar                     Hasenaat Omer                    Yes I think it’s like that but one get one           09:41 PM, 09th Mar                   Mohammed                   Is the item with offer buy one get one?           09:43 PM, 09th Mar                     Hasenaat Omer                    I haven’t seen anything like that but when I added them in cart , their price was reduced than that of original price           09:44 PM, 09th Mar                     Hasenaat Omer                    But the 2 items are different not the same           09:44 PM, 09th Mar                   Mohammed                   Could you share with us screenshot for the item price showing diffrent.           09:45 PM, 09th Mar                     Hasenaat Omer                    U mean my cart or original item           09:46 PM, 09th Mar                   Mohammed                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           09:46 PM, 09th Mar                     Hasenaat Omer                    Listen dear I added 2 different items in my cart Then I saw that their prices were reduced than that of original  Maybe availing buy one get one offer           09:48 PM, 09th Mar                     Hasenaat Omer                    But now, I want to return one of those items which has size issues so when I select return option the both items are selected together  But I want to return just one not both           09:49 PM, 09th Mar                     Hasenaat Omer                    When I wanna return of these items due to size issues, it’s not happening and both items are selected y???           09:50 PM, 09th Mar                   Mohammed                   Please share the item name that we can check and do the needful.           09:50 PM, 09th Mar                     Hasenaat Omer                    I Wanna return this one           09:51 PM, 09th Mar                     Hasenaat Omer                    Order #9417884071           09:51 PM, 09th Mar                   Mohammed                   You want to return one item from Embellished Long Sleeve Shirt with Pocket and Button Closure           09:52 PM, 09th Mar                     Hasenaat Omer                    Plz make sure not to select both . I’m insisting that I wanna return just one item           09:52 PM, 09th Mar                     Hasenaat Omer                    Yes definitely           09:52 PM, 09th Mar                     Hasenaat Omer                    But I don’t wanna face any issues for my refund and it should be clearly shown on my account page that one item has been selected for return           09:53 PM, 09th Mar                   Mohammed                   We will create a return request for you once our courier team come to collect the item you can return one item only from the offer buy 1 get 1.           09:54 PM, 09th Mar                     Hasenaat Omer                    But it will create problems for my refund           09:55 PM, 09th Mar                   Mohammed                   No there will not be any problem.           09:57 PM, 09th Mar                     Hasenaat Omer                    And also your system problems to process my refund           09:57 PM, 09th Mar                   Mohammed                   Can i create a return request.           09:57 PM, 09th Mar                     Hasenaat Omer                    Yes, there will be bcz I have already faced such problems in past and have suffered troubles           09:58 PM, 09th Mar                     Hasenaat Omer                    Are u sure it will not affect my refund process???           09:58 PM, 09th Mar                   Mohammed                   Yes i am sure.           09:59 PM, 09th Mar                   Mohammed                   Can i create a return request.           09:59 PM, 09th Mar                     Hasenaat Omer                    Ok do it but it should be showing on my page that return has been requested           09:59 PM, 09th Mar                   Mohammed                   Return request created.           10:02 PM, 09th Mar                   Mohammed                   Tracking number:RP030923004160           10:02 PM, 09th Mar                     Hasenaat Omer                    Ok           10:02 PM, 09th Mar                   Mohammed                   Tracking link: https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&utm_source=           10:02 PM, 09th Mar                   Mohammed                   Is there anything else may I assist you?           10:02 PM, 09th Mar                     Hasenaat Omer                    No thanks just wanna know when it will be picked up?           10:03 PM, 09th Mar                   Mohammed                   Item will be collect with in 3-5 working days.           10:04 PM, 09th Mar                   Mohammed                   Is there anything else may I assist you?           10:04 PM, 09th Mar                     Hasenaat Omer                    No thank you           10:04 PM, 09th Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with max.           10:07 PM, 09th Mar                     Hasenaat Omer                    But on my page           10:07 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5820878