Subject: New Reply Received - Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 14:44:31 +0000 (UTC)

Hi Mohammed Murshed,  The customer has responded to the ticket.  Delivery  Ticket comment <div>I would like to complain about your one of the staff he misbehaved with me he said so many bad things about me I was not at location I told him yesterday clearly come before 6 than I left out with my personal gathering at 6 or after he’s calling and insisting me to send my location I’m outside how I can send him location and where I will keep these boxes how I will carry them than he told me at last how u will get your orders I will cancel all of them and he did now I need my orders at any cost or else I will stop purchasing from you <img alt="image1.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDIxNjUxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._eIaqhqR0hG_yPu9b8ct7cq0u8pFeNzkLXlx65GGP48" data-id="2044014216517"><img alt="image2.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDIxNjUxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.W3OhWvyt0KvxkiShOdGB29gMiTl7-_DZG-BNWt3okmA" data-id="2044014216518"><br><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 9 Mar 2023, at 3:19 AM, Landmark Group &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5805423</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Mohammed Murshed : </div>
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<div dir="ltr">Hi Aqsa,<br><br> Thank you for reaching out to Centrepoint.<br><br>We sincerely apologize for any inconvenience caused to you.<br><br>We are sorry that you were not contacted by the delivery partner, we take these scenarios very seriously as we do not wish you to have such experience with us.<br><br>Please know that currently the items are on their way back to the warehouse and as we are unable to route them back to you, we would request you to please place a new order with us while I escalate the issue to the relevant team about the delivery failure.'</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount AED 273.70 on 07/03/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.<br><br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>
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<div dir="ltr"><div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, " dir="ltr">Centrepoint </span>Support Team.</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5805423