Subject: Ticket Assigned - Conversation with Tony
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Mar 2023 20:02:05 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tony Tony                    Hi I need help with my account My shukran card was disconnected and a new one was created which made me lose the points           11:24 PM, 08th Mar                   Mohammed                   Good evening Tony, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           11:29 PM, 08th Mar                     Tony                    Hi Mohammed           11:29 PM, 08th Mar                     Tony                    How can I get the old card back           11:30 PM, 08th Mar                     Tony                    I tried to do it through the shukran app and it didn’t allow me to login although I tried to change the password           11:30 PM, 08th Mar                   Mohammed                   We are sorry we can not do anything after the shukran card disconnected.           11:30 PM, 08th Mar                     Tony                    And I lost the points?           11:30 PM, 08th Mar                     Tony                    It’s not even opening through my email           11:31 PM, 08th Mar                   Mohammed                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address (in small letters). 3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received. 4. Click on the password reset link and change your password. 5. You can login now with your new password           11:36 PM, 08th Mar                   Mohammed                   Is there anything else may I assist you?           11:36 PM, 08th Mar                     Tony                    It didn’t work           11:37 PM, 08th Mar                     Tony                    Ok I could fix it           11:39 PM, 08th Mar                     Tony                    How can I link it back?           11:39 PM, 08th Mar                   Mohammed                   Is this your shukran card number 1800000473863094           11:41 PM, 08th Mar                     Tony                    No           11:42 PM, 08th Mar                     Tony                             11:42 PM, 08th Mar                   Mohammed                   Your account linked with this card 1800000473863094           11:43 PM, 08th Mar                     Tony                    Ok that’s the new one           11:43 PM, 08th Mar                     Tony                    How can I change it?           11:43 PM, 08th Mar                   Mohammed                   Can i delink this card and you can link your card?           11:43 PM, 08th Mar                     Tony                    Yes ok           11:45 PM, 08th Mar                   Mohammed                   Your Shukran card has been delinked for now, please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully at (website url)           11:46 PM, 08th Mar                   Mohammed                   Is there anything else may I assist you?           11:46 PM, 08th Mar                     Tony                             11:47 PM, 08th Mar                     Tony                    I got this           11:47 PM, 08th Mar                   Mohammed                   Please try to link the card after24 hours.           11:48 PM, 08th Mar                     Tony                    It got linked to a different one           11:49 PM, 08th Mar                     Tony                    Could you delink this one as well please?           11:49 PM, 08th Mar                     Tony                    ?           11:50 PM, 08th Mar                     Tony                    Can you help or not?           11:53 PM, 08th Mar                   Mohammed                   Card delinked.           11:58 PM, 08th Mar                   Mohammed                   Your Shukran card has been delinked for now, please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully at (website url)           11:58 PM, 08th Mar                   Mohammed                   Is there anything else may I assist you?           11:58 PM, 08th Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.           12:01 AM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5815225