Subject: Ticket Assigned - Conversation with Sufian
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 17:05:56 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sufian Sufian                    Hi           08:54 PM, 07th Mar                   Mohammed                   Good evening Sufian, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           08:58 PM, 07th Mar                     Sufian                    I have placed an order yesterday           08:58 PM, 07th Mar                     Sufian                    And haven't received one item           08:58 PM, 07th Mar                     Sufian                    Can you check what is the issue?           08:58 PM, 07th Mar                   Mohammed                   Could you please share your order number so that I can assist you further?           08:58 PM, 07th Mar                     Sufian                    I can see the item is in stock           08:58 PM, 07th Mar                     Sufian                    9417
 887478           08:59 PM, 07th Mar                   Mohammed                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           09:01 PM, 07th Mar                   Mohammed                   This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.   We will not be happy either if you receive bad item in your order, this is the reason why this item was cancelled and you received a notification regarding the same items.           09:01 PM, 07th Mar                   Mohammed                   Is there anything else may I assist you?           09:01 PM, 07th Mar                     
 Sufian                    Ok           09:02 PM, 07th Mar                     Sufian                    Thanks           09:02 PM, 07th Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with max.           09:05 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5808339