Subject: Ticket Assigned - Conversation with Ramees
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 16:53:10 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ramees Ramees                    Hi           08:39 PM, 07th Mar                   Mohammed                   Good evening Ramees, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           08:42 PM, 07th Mar                     Ramees                    Regarding           08:42 PM, 07th Mar                     Ramees                             08:43 PM, 07th Mar                     Ramees                    I received the product but item different           08:44 PM, 07th Mar                     Ramees                             08:45 PM, 07th Mar                     Ramees                    I placed order for blue and red combination color water bottle           08:45 PM, 07th Mar                     Ramees                    But I received pink and purple color water bottles           08:45 PM, 07th Mar                     Ramees                    Are you there.?           08:46 PM, 07th Mar                     Ramees                    Hi mohammed ..?           08:46 PM, 07th Mar                   Mohammed                   We are sorry for late reply.            08:47 PM, 07th Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:47 PM, 07th Mar                   Mohammed                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           08:50 PM, 07th Mar                   Mohammed                   We would like to inform you that we have processed the refund of amount AED12.00 on 07/03/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days           08:51 PM, 07th Mar                     Ramees                    Can you take request for replacement, i want red and blue           08:51 PM, 07th Mar                   Mohammed                   Please keep the item.           08:51 PM, 07th Mar                   Mohammed                   As we do not have exchange option for the item.           08:51 PM, 07th Mar                   Mohammed                   Is there anything else may I assist you?           08:51 PM, 07th Mar                     Ramees                    No           08:51 PM, 07th Mar                     Ramees                    That means i want to return this ?           08:52 PM, 07th Mar                   Mohammed                   Yes you can keep it.           08:52 PM, 07th Mar                     Ramees                    Ok           08:52 PM, 07th Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Babyshop.           08:52 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5808246