Subject: New Reply Received - Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 02:05:34 +0000 (UTC)

Hi Mohammed Murshed,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="direction: rtl">Dear،</div>
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<div style="direction: ltr">I did not receive the lipliner i checked im sure and i have a video when i unpacked the makeup for the first time it wasn’t with them</div>
This capture is taken from the video after receiving the package.
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzkzMzQ5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PZV2pG8Dz8VtFZHy0UMS_duY9Poj3N3yDzxDBn5Tgik" data-id="2044013933497"><br>
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<div>On 6 Mar 2023, at 10:20 PM, Landmark Group &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5795155</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5795155<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammed Murshed : </div>
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<div dir="ltr">Hi Ghayah,</div>
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<div dir="ltr">Thank you for reaching out to ​Centrepoint.<br>
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We apologize for the inconvenience caused.<br>
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After checking your order, we found out that your order has been delivered completely.<br>
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If you still believe that the item is missing please contact us again.<br>
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Please feel free to contact us if you have any further questions.<br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box">
<span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, " dir="ltr">Centrepoint </span>Support
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5795155