Subject: Ticket Assigned - Conversation with Jeney Ann Jacob
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 16:56:39 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jeney Ann Jacob Jeney Ann Jacob                    Hello           08:39 PM, 06th Mar                     Jeney Ann Jacob                    I placed an order online and I got it today  I want to exchange it  The fit is not good           08:39 PM, 06th Mar                     Jeney Ann Jacob                    How can I do it ?           08:39 PM, 06th Mar                   Mohammed                   Good evening Jeney, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           08:44 PM, 06th Mar                     Jeney Ann Jacob                    How can I exchange my online purchase           08:44 PM, 06th Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:47 PM, 06th Mar                   Mohammed                   Could you please share your order number so that I can assist you further?           08:47 PM, 06th Mar                     Jeney Ann Jacob                             08:49 PM, 06th Mar                   Mohammed                   In the meantime, an exchange is not available at www.max.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any max store across the Kuwait.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any max store in the Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.ma           08:53 PM, 06th Mar                   Mohammed                   Is there anything else may I assist you?           08:53 PM, 06th Mar                     Jeney Ann Jacob                    Ok           08:55 PM, 06th Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with max.           08:56 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5801960