Subject: New Reply Received - Shukran Pay balance disappeared
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 06:26:52 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Shukran Pay balance disappeared  Ticket comment <div dir="ltr">Hello,<div><br></div>
<div>I have tried both solutions and am still facing the same issue. Please note that the balance is appearing zero not just on the Centrepoint app but across all Landmark apps Max, Splash, Homebox etc. Likewise, AED 37 balance before I activated Shukran Pay was appearing before on all apps.</div>
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<div>Please see below information that you required:</div>
<div><ul>
<li>email address: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
</li>
<li>Country of access: UAE<br>
</li>
<li>type of device used: iPhone 13 Pro Max</li>
<li>Application version: Centrepoint v9.30.2 (7)</li>
<li>System version: iOS 16.3.1</li>
</ul></div>
<div>
<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr">
<div><span style="font-family:tahoma,sans-serif"><font><b>Affan Rasool Khanzada</b></font></span></div>
<div><span style="font-family:tahoma,sans-serif"><span style="font-size:small">Dubai, United Arab Emirates</span></span></div>
<div><span style="font-family:tahoma,sans-serif"><font>Email: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></font></span></div>
</div></div></div></div></div>
<br>
</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 5 Mar 2023 at 22:52, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr"><div dir="ltr">Hi Affan,<br><br>Thank you for reaching out to Centrepoint .<br> <br>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>- email address :<br>- Country of access<br>- type of device used<br>- Application version.<br>- System version<br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div></div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline' dir="ltr">Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5793852