Subject: Ticket Assigned - Conversation with Sobia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Mar 2023 23:39:58 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sobia Sobia                    Hi           03:26 AM, 06th Mar                   Mohammed                   Good morning Sobia, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           03:27 AM, 06th Mar                   Mohammed                   Hi Sobia, I'm not getting a response from you. Are we still connected?           03:30 AM, 06th Mar                     Sobia                             03:32 AM, 06th Mar                     Sobia                    Reason for cancelled           03:33 AM, 06th Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:35 AM, 06th Mar                   Mohammed                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the ite
 ms that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           03:35 AM, 06th Mar                     Sobia                    Ok           03:35 AM, 06th Mar                   Mohammed                   This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.   We will not be happy either if you receive bad item in your order, this is the reason why this item was cancelled and you received a notification regarding the same items.           03:35 AM, 06th Mar                     Sobia                    Ok thank you           03:36 AM, 06th Mar                   Mohammed                   We would like to inform you that we have processed the refund of amount AED 10.00  on 06/03/2023 and the amount you
  paid online will be refunded back to your original payment method within 7- 14 working days.           03:36 AM, 06th Mar                   Mohammed                   Is there anything else may I assist you?           03:36 AM, 06th Mar                     Sobia                    Refunds I want in my surkan pay           03:36 AM, 06th Mar                   Mohammed                   Refund already processed to original payment method as we can not change refund method.           03:37 AM, 06th Mar                   Mohammed                   Is there anything else may I assist you?           03:37 AM, 06th Mar                     Sobia                    Ok ?           03:37 AM, 06th Mar                     Sobia                    Bye           03:38 AM, 06th Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.           03:39 AM, 06th Mar                                          View conversation in Freshchat
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5797006