Subject: Note Added - [#5726541] Re: Your order number 9414327748 is ready for collection
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Mar 2023 11:48:07 +0000

Hi ,    jainul hussain added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5726541    Subject:  Re: Your order number 9414327748 is ready for collection   Requester: saniya atif    Note Content:   <div class="WordSection1">
<div class="MsoNormal">HI <a id="OWAAMB2732B14D9B2434A98D5750F03A3F7D4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ops Cpajmancitycentre</span></a>
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<div class="MsoNormal">Please check and do the needful…</div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Best Regards!</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">M.Hussain</span></div>
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<div>From: Sabry Yousef &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, March 3, 2023 11:37 AM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5726541] - Re: Your order number 9414327748 is ready for collection</div>
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<div class="MsoNormal">Hi <a id="OWAAMDA7CD5D652DB474C8D4D8DA82EA6A6C7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jainul</span></a>
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<div class="MsoNormal">Request to check and update the status of the shipment.</div>
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<div class="MsoNormal">Customer placed the order on Feb 12, 2023, order status showing as ready for pickup however customer received a call stated that parcel partially damage.</div>
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<div class="MsoNormal">Please assist on urgent basis, customer waiting for confirmation to collect the order.</div>
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<span class="ui-provider">Order ID: 9414327748</span><br>
<span class="ui-provider">Store Code : Lifestyle21014</span>
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<div class="MsoNormal"><span class="ui-provider">Tracking ID : 103398793</span></div>
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<img width="744" height="190" style="width:7.75in;height:1.9791in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzYzMjQ5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fP9NGnzGawnHx0zldx2a_XMzwsfzKhIABKteA8XrTBM" data-id="2044013632494"><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333;background:white'></span>
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<div class="MsoNormal" style="background:white"><span style="color:#201F1E">Best Regards,</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:black">Sabry Yousef</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, March 2, 2023 4:29 PM<br>
<b>To:</b> Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5726541] - Re: Your order number 9414327748 is ready for collection</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Dear Wajeeha,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>kind reminder.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>please provide us with the current status of the shipment.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order id : <b><span style="color:#183247">9414327748</span></b> 
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team </span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 1 Mar at 4:43 PM
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Kindly update us with the below order status.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Fri, 24 Feb at 9:33 PM
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Hi Team,<br>
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Kindly assist on the below case.<br>
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Thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sat, 18 Feb at 5:36 PM
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Kindly assist us in looping the concerned store.<br>
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Problem Statement:  Late C&amp;C<br>
Order Date : Feb 12, 2023<br>
Order ID: 9414327748<br>
Store Code : Lifestyle21014</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Cx's contact number : +971545474430<br>
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Assistance Required: Make order Ready for Collection asap<br>
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Issue Description: As per the Hybris the shipment is showing Ready for pickup but the cx is telling that "I received a call from delivery boy that my parcel has been damage, so they'll arrange new one then will call me to collect it but unfortunately I didn't
 receive any call till yet. I went to shop, they said we didn't receive your parcel yet even though I'm receiving email daily to collect parcel.<br>
It's been almost one week now. Please concern on this matter &amp; let me know about my parcel so I'll receive it soon.."<br>
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Kindly​ check the details and if order is ready for collect, kindly call the cx to collect the order.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5726541:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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