Subject: Ticket Assigned - Conversation with Amal Khateeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 23:20:36 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amal Khateeb Amal Khateeb                    I already placed the order           02:45 AM, 03nd Mar                     Amal Khateeb                    So I will inform the courier to send it to abudhabi           02:45 AM, 03nd Mar                   Mohammed                   Good evening Amal , Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           02:48 AM, 03nd Mar                   Mohammed                   Is this address correct AE-DU  Muhaisnah Dubai           02:50 AM, 03nd Mar                     Amal Khateeb                    No           02:51 AM, 03nd Mar                     Amal Khateeb                    Abudhabi  Khaldyia           02:51 AM, 03nd Mar                     Amal Khateeb                    Burooj tower 1206           02:51 AM, 03nd Mar                   Mohammed                   Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city).           02:55 AM, 03nd Mar                     Amal Khateeb                    Burooj tower - same shaheen supermarket building           02:56 AM, 03nd Mar                     Amal Khateeb                    Flat 1206           02:56 AM, 03nd Mar                     Amal Khateeb                    Abudhabi           02:56 AM, 03nd Mar                     Amal Khateeb                    Opposite al ain tower           02:56 AM, 03nd Mar                   Mohammed                   We are sorry we can not change the address between cities.           03:00 AM, 03nd Mar                     Amal Khateeb                    So what I can do now ?           03:00 AM, 03nd Mar                   Mohammed                   We would request you to order these items again from our website.           03:05 AM, 03nd Mar                     Amal Khateeb                    So I need to cancel the order           03:05 AM, 03nd Mar                     Amal Khateeb                    And the money will return to me           03:05 AM, 03nd Mar                     Amal Khateeb                    Then order again same items           03:06 AM, 03nd Mar                     Amal Khateeb                    I’m I right           03:06 AM, 03nd Mar                   Mohammed                   Yes as we can not change the address between cities.           03:07 AM, 03nd Mar                     Amal Khateeb                    Ok           03:08 AM, 03nd Mar                   Mohammed                   Is there anything else may I assist you?           03:09 AM, 03nd Mar                     Amal Khateeb                    But I want to change email I can’t change from app           03:09 AM, 03nd Mar                   Mohammed                   We sincerely apologize for the issue you are facing however, we are unable to make any changes to the registered email address once an account has already been created. We would advise you to please simply create a new account with the new email address that you wish to use with us.           03:10 AM, 03nd Mar                   Mohammed                   Is there anything else may I assist you?           03:13 AM, 03nd Mar                     Amal Khateeb                    Last question please           03:13 AM, 03nd Mar                     Amal Khateeb                    If I cancel the order           03:14 AM, 03nd Mar                     Amal Khateeb                    The money will come to Babyshop account or to my bank account since I order it from credit card           03:14 AM, 03nd Mar                   Mohammed                   Amount will be refunded to original payment method.           03:17 AM, 03nd Mar                   Mohammed                   Is there anything else may I assist you?           03:17 AM, 03nd Mar                     Amal Khateeb                    No thx           03:17 AM, 03nd Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.           03:19 AM, 03nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5781401