Subject: Ticket Assigned - Conversation with Nehal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 23:02:52 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nehal Nehal                    Hi           02:46 AM, 03nd Mar                     Nehal                    Thank you for your order. Order 9417188927 for Juniors Hook-N-Go - Set of 3  ... +5more item(s) for AED  89.99 is confirmed. Expect delivery by 05-03-2023.           02:46 AM, 03nd Mar                     Nehal                    I got this msg & it deducted the money           02:46 AM, 03nd Mar                     Nehal                    Your payment for order 9417177899 is being processed, and it may take up to an hour. We'll notify you when your order is confirmed.           02:47 AM, 03nd Mar                     Nehal                    & then i got this msg           02:47 AM, 03nd Mar                   Mohammed                   Good evening Nehal, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           02:
 48 AM, 03nd Mar                     Nehal                    Hi good evening           02:50 AM, 03nd Mar                     Nehal                    I ordered & deducted the money           02:50 AM, 03nd Mar                     Nehal                    & got confirmation msg           02:50 AM, 03nd Mar                     Nehal                    Then got another msg now           02:51 AM, 03nd Mar                     Nehal                    This means i have 2 orders?           02:51 AM, 03nd Mar                     Nehal                    I only need one           02:51 AM, 03nd Mar                     Nehal                    Plz confirm           02:51 AM, 03nd Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:54 AM, 03nd Mar                   Mohammed                   Please note that order number 9417188927  placed successfully.           02:58 AM, 03nd Mar             
       Mohammed                   We'd like to confirm you that order 9417177899  has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           02:58 AM, 03nd Mar                   Mohammed                   Is there anything else may I assist you?           02:58 AM, 03nd Mar                     Nehal                    Thank you           02:59 AM, 03nd Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.           03:02 AM, 03nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/
 tickets/5781383