Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 01 Mar 2023 01:34:53 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi there I did an order and I used my shukran points but the payment page freezes and closed the page           05:19 AM, 01st Mar                     User                    now I left with 0 points           05:19 AM, 01st Mar                     User                    I was 377 points which was 1.50 off           05:20 AM, 01st Mar                   Mohammed                   Good morning, Thank you for contacting us .My name is Mohammed, I will be happy to assist you.           05:20 AM, 01st Mar                   Mohammed                   Kindly share your registered email ID for further assistance.           05:20 AM, 01st Mar                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           05:22 AM, 01st Mar                     User                    [email-masked]           05:24 AM, 01st Mar                   Mohammed                   Please allow me a moment to check this for you.           05:26 AM, 01st Mar                     User                    Yeah sure           05:27 AM, 01st Mar                   Mohammed                   We are sorry we could not find any account resisted with this email id [email-masked]           05:28 AM, 01st Mar                   Mohammed                   Can you share with us your contact number?           05:29 AM, 01st Mar                     User                    Yeah it’s 96568883919           05:29 AM, 01st Mar                   Mohammed                   Please note that shukran point will be return back to your account with in 24 hours.           05:33 AM, 01st Mar                   Mohammed                   Is there anything else may I assist you?           05:33 AM, 01st Mar                     User                    No that’s all thank you           05:34 AM, 01st Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Home Centre.           05:34 AM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5770571