Subject: New Reply Received - Wrong item received - order number: 4716619572
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 17:09:44 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Wrong item received - order number: 4716619572  Ticket comment <div dir="auto">Good day<div dir="auto"><br></div>
<div dir="auto">I already called your call center and they told me to book a return by email, please check</div>
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<div dir="auto">Regards </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Feb 28, 2023, 8:07 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Tariq,<br><br>Thank you for reaching out to Centrepoint.<br><br>We sincerely apologize however, we do not have an exchange option available at this time. You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.<br><br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Thank You,<br>Centrepoint Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5769085