Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 16:20:50 +0000 (UTC)

Hi Mohammed Murshed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr"></div>
<div dir="ltr">Dear Sir /  Madam</div>
<div dir="ltr">Please check if I can replace this with another colour .</div>
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<div dir="ltr">Thank you </div>
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<div>On 28 Feb 2023, at 3:46 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Indu,<br><br>Hi (Customer Name),<br><br>Thank you for reaching out to Centrepoint.<br><br>We apologize for the inconvenience caused.<br><br>We understand you are facing issues with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br><br>As per the policy, essence Stay 8H Matte Liquid Lipstick products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. <br><br>Please refer to the below link for any further information on non-returnable items:<br><a href="https://helpbh.splashfashions.com/en/support/solutions/folders/44001186604#" rel="noreferrer">https://helpbh.splashfashions.com/en/support/solutions/folders/44001186604#</a><span class="" dir="ltr"></span>
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<span class="" dir="ltr">​</span><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance<br><br>Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5763917