Subject: New Reply Received - Conversation with Daria
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 06:02:55 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Conversation with Daria  Ticket comment <div id="composeWebView_editable_content" style="text-align: left">
<div>Thank you. Waiting for the refund.</div>
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With regards,</div>
<div id="mail-app-auto-signature">Daria </div>
<br><br>Tuesday, 28 February 2023, 3:20 AM +0400 from Babyshop  &lt;[email-masked]&gt;:<br><div id="composeWebView_previouse_content"><blockquote id="mail-app-auto-quote" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(0, 95, 249); margin: 10px 0px 10px 5px; padding: 0px 0px 0px 10px; display: inherit"><div class="js-helper js-readmsg-msg">

    
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5601664</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5601664<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammed Murshed : </div>
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<div>Hi Daria,</div>
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<div dir="ltr">Thank you for sharing the requested images with us.<br><br>Please accept our sincere apologies for the late response.<br><br>We would like to inform you that we have processed the refund of amount AED 69.91 on 15/02/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>
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<div dir="ltr"><div style="margin-top: 0px;margin-bottom: 1rem;box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0);font-family: -apple-system, BlinkMacSystemFont,">Babyshop </span>Support Team.</div></div>
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5601664