Subject: Ticket Assigned - delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 22:25:47 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery Tanzina                    please cancel my order. it was not delivered to me.           01:48 AM, 28th Feb                     Tanzina                    Hi, we missed you! We were unable to deliver your order 9416479355 on 2023-02-27 22:51:11. We'll make another delivery attempt soon. Click to give feedback https://shkrn.app.link/kMnUHK9ALxb Stay Happy!           01:48 AM, 28th Feb                   Mohammed                   Good evening Tanzina, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           02:00 AM, 28th Feb                   Mohammed                   We are sorry for late reply.           02:01 AM, 28th Feb                   Mohammed                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.           02:03 AM, 28th Feb                   Mohammed                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is 971502255086.  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           02:04 AM, 28th Feb                     Tanzina                    i was calling for this delivery all day.           02:04 AM, 28th Feb                     Tanzina                    i want to raise a complaint           02:05 AM, 28th Feb                   Mohammed                   We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           02:09 AM, 28th Feb                     Tanzina                    no attempt was made today           02:10 AM, 28th Feb                     Tanzina                    please check call.log           02:10 AM, 28th Feb                     Tanzina                    and how many urgent requests were made today           02:10 AM, 28th Feb                   Mohammed                   We have forwarded your query to the concerned team regarding late delivery and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:15 AM, 28th Feb                     Tanzina                    its a shame that nothing was done even after i requestes for urgent.           02:16 AM, 28th Feb                     Tanzina                    i called more than 4 times all day !           02:16 AM, 28th Feb                     Tanzina                    check your log first           02:16 AM, 28th Feb                     Tanzina                    and why is your delivery time till 10 ?????           02:17 AM, 28th Feb                     Tanzina                    last order i received at 11pm ????           02:17 AM, 28th Feb                     Tanzina                    who will stay awake to receive at 10 or 11 ?           02:17 AM, 28th Feb                   Mohammed                   We will check with our team and update you regarding the issue.           02:21 AM, 28th Feb                   Mohammed                   Is there anything else may I assist you?           02:23 AM, 28th Feb                     Tanzina                    No           02:24 AM, 28th Feb                     Tanzina                    very dissappointing service           02:24 AM, 28th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Max.           02:25 AM, 28th Feb                     Tanzina                    it was a gift i ordered and i couldnt take it with me.           02:25 AM, 28th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5765020