Subject: Note Added - [#5733650] Return or exchange
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 15:11:19 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5733650    Subject:  Return or exchange    Requester: Asmaa Alali    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMC0A8F569CA9F4A2EA98C58CD52D5E67A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@support cen</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">We can take this back if the item is in original condition.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please check with customer &amp; do the return process accordingly.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 27 February 2023 6:20 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5733650] - Return or exchange</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">WWD Stinky item.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly update us on the following issue. Thank you for your help.<br>
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Problem Statement: WWD Stinky item.<br>
Order ID: 9414213268<br>
Tracking ID: 20262489414213268</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item id and Name : 162382410 -- Juniors Cot Bed Mattress - 132 x 70 cms</span></div>
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Assistance Required: Need exchange or return item</span></div>
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Issue Description: I have ordered baby mattress last week order number #9414213268. Everything is good except the mattress. The mattress has very strong and bad smell that is very bad for baby. I tried my best to remove the smell but it is stay and stick to
 the bed blanket and stick to my baby clothes which is very annoying. Please I need to either exchange or return. I can't use this for my baby. <br>
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The missing item is 162382410.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 20 Feb at 10:38 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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Hi Team,<br>
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Problem Statement: Damage items<br>
Order ID: 9414213268<br>
Tracking ID: 20262489414213268<br>
Assistance Required: Need exchnage or return item<br>
Issue Description: I have ordered baby mattress last week order number #9414213268. Everything is good except the mattress. The mattress has very strong and bad smell that is very bad for baby. I tried my best to remove the smell but it is stay and stick to
 the bed blanket and stick to my baby clothes which is very annoying. Please I need to either exchange or return. I can't use this for my baby. <br>
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The missing item is 162382410.<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 20 Feb at 12:16 PM
<span class="separator">, Asmaa Alali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Get
<a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Asmaa Alali<br>
<b>Sent:</b> Monday, February 20, 2023 12:15:01 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Return or exchange </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Centrepoint stores,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I have ordered baby mattress last week order number #9414213268. Everything is good except the mattress. The mattress has very strong and bad smell that is very bad for baby. I tried
 my best to remove the smell but it is stay and stick to the bed blanket and stick to my baby clothes which is very annoying. Please I need to either exchange or return. I can't use this for my baby. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Asmaa Alali</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Contact number 0567778400 </span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5733650:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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