Subject: Ticket Assigned - Conversation with Aliza Ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Feb 2023 00:21:41 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aliza Ali Aliza Ali                    1           04:04 AM, 26th Feb                   Mohammed                   Good morning Aliza, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           04:06 AM, 26th Feb                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           04:09 AM, 26th Feb                     Aliza Ali                    My order number 9416216158 is cancelled.i want to know tje reason.is this item fineshed or they will not deliver such items at home?           04:09 AM, 26th Feb                   Mohammed                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be s
 ent to you.  This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.           04:12 AM, 26th Feb                   Mohammed                   We will not be happy either if you receive bad item in your order, this is the reason why this item was cancelled and you received a notification regarding the same items.           04:12 AM, 26th Feb                     Aliza Ali                    So can i order again any other similar item is it deliverable? And can i use the refunded amount?           04:13 AM, 26th Feb                   Mohammed                   We are sorry to inform you that the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:15 AM, 26th Feb                     Aliza Ali                    Ok   
         04:17 AM, 26th Feb                   Mohammed                   Is there anything else may I assist you?           04:18 AM, 26th Feb                     Aliza Ali                    Can i go to the store and use this refund early or i have to wait for 14 days?           04:18 AM, 26th Feb                   Mohammed                   Please wait for 7- 14 working days.           04:20 AM, 26th Feb                     Aliza Ali                    Ok           04:20 AM, 26th Feb                   Mohammed                   Is there anything else may I assist you?           04:20 AM, 26th Feb                     Aliza Ali                    No           04:21 AM, 26th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           04:21 AM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5755547