Subject: Ticket Assigned - Conversation with Moh Salah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Feb 2023 00:05:21 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Moh Salah Moh Salah                    Hi           03:51 AM, 26th Feb                     Moh Salah                    I made an order and already paid           03:52 AM, 26th Feb                     Moh Salah                    But I’m getting messages that payment will be processed within 1 hour !!?           03:52 AM, 26th Feb                     Moh Salah                    Kindly stop all extra as payment already done           03:53 AM, 26th Feb                   Mohammed                   Good morning mohammed, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           03:54 AM, 26th Feb                     Moh Salah                    Hey Mohammed           03:54 AM, 26th Feb                     Moh Salah                    Can I share you a screenshot?           03:55 AM, 26th Feb                   Mohammed                   Yes please send it to us.           03:56 AM, 26th Feb                     Moh Salah                             03:57 AM, 26th Feb                     Moh Salah                    No 1 already placed and payment is debuted and taken from my card           03:57 AM, 26th Feb                     Moh Salah                    2 and 3 .. I’m getting notifications that payment will be processed within 1 hour !!           03:58 AM, 26th Feb                     Moh Salah                    Kindly refrain from taking any additional amount           03:59 AM, 26th Feb                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9416338357 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9416338368.           03:59 AM, 26th Feb                   Mohammed                   Is there anything else may I assist you?           04:01 AM, 26th Feb                     Moh Salah                    I just want a confirmation from your side sir .. any additional amount will be taken from my side !? For the orders 2 and 3 ?           04:01 AM, 26th Feb                   Mohammed                   No amount already received.           04:03 AM, 26th Feb                     Moh Salah                    Okie           04:04 AM, 26th Feb                     Moh Salah                    Thank mr Mohammed           04:04 AM, 26th Feb                     Moh Salah                    And sorry for bothering you this late .. GN           04:04 AM, 26th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.           04:04 AM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5755531