Subject: Note Added - [#5579460] My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 14:06:38 +0000

Hi ,    CP Bcc added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5579460    Subject:  My Account   Requester: Lakshika    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Malik </div>
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<div class="MsoNormal">Attached the Mail communication with credimax as per them transection process to the customer account and pls ask the customer to check with there bank account
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<div class="MsoNormal">Thanks</div>
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<div class="MsoNormal">Marry </div>
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<div>From: Malik Ismail &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, February 20, 2023 3:15 PM<br>
<b>To:</b> CP Bcc &lt;[email-masked]&gt;<br>
<b>Cc:</b> Sandeep Narain &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Vishant Sukumar &lt;[email-masked]&gt;; Rizwan Sarwar &lt;[email-masked]&gt;; Sanjeewa
 Indragith &lt;[email-masked]&gt;; Surendrasinh Rathod &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;; SuvodipMondal &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5579460] - My Account</div>
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<div class="MsoNormal">Hi Mary,</div>
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<div class="MsoNormal">Please check and update refund status. Customer re-open the case.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Malik </div>
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<b>From:</b> CP Bcc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 31, 2023 4:09 PM<br>
<b>To:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sandeep Narain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vishant Sukumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rizwan Sarwar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanjeewa Indragith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Surendrasinh Rathod &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5579460] - My Account</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Case has been resolved already. As the amount was on hold from Credimax Team, It was deducted twice due to system glitch and showing on HOLD in their system. Already inform Credimax team to please release the Hold amount to the customer.</div>
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<div class="MsoNormal">Spoke with the customer on the same also that within 7 working days she will get her money back. She is satisfied.
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mary</div>
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<b>From:</b> Vishant Sukumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 31, 2023 10:33 AM<br>
<b>To:</b> Rizwan Sarwar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; CP Bcc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sandeep Narain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fw: [#5579460] - My Account</div>
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<div class="MsoNormal">Dear Rizwan / Marie</div>
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<b><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>Thanks and Regards,</span></b><span style="color:#212121"></span>
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<b><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>Vishanth Sukumar</span></b><span style="color:#212121"></span>
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<b><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>Buiness Unit Manager – CentrePoint Muharraq </span></b><span style="color:#212121"></span>
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<span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>Mob    : +973 37153015</span><span style="color:#212121"></span>
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<span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>Email  :
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style="color:#212121"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, January 31, 2023 9:04 AM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanjeewa Indragith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vishant Sukumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sandeep Narain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5579460] - My Account</span> </div>
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<div class="xmsonormal">Looping in <a id="OWAAM8860DA6A56C54C21AEBB9DFE88095591" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sandeep Narain</span></a> Please help us to close the below-mentioned escalation, we are doing follow up with Bahrain retail team since 13 January, but however not gotten any response and
 the customer is chasing on daily, so please suggest.</div>
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<div class="xmsonormal"><b>Thanks &amp; Regards,</b></div>
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<div class="xmsonormal"> <img width="144" height="63" style="width:1.5in;height:.6562in" id="x__x005f_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjU1NzAxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xs3-uyMPKCljwUOX5Y4fFfKPNVAN0gPf6u7Q9v0AVzY" data-id="2044012557018" alt="Shape

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<div class="xmsonormal"><b>Shababe Quamar</b></div>
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<div class="xmsonormal">+971 4 517 4278</div>
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<div class="xmsonormal">Landmark Group HQ, Marina, Dubai, UAE.</div>
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<div class="xmsonormal"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></div>
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<b>From:</b> Mohammad Shababe Quamar <br>
<b>Sent:</b> Friday, January 27, 2023 5:48 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanjeewa Indragith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vishant Sukumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5579460] - My Account</div>
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<div class="xmsonormal">Looping in <a id="OWAAMB8AAD1F5A2CE491B964C07D30A92D666" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vishant Sukumar</span></a> Please help here to close this case.
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<div class="xmsonormal"><b>Thanks &amp; Regards,</b></div>
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<div class="xmsonormal"><b>Shababe Quamar</b></div>
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<div class="xmsonormal">+971 4 517 4278</div>
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<div class="xmsonormal">Landmark Group HQ, Marina, Dubai, UAE.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, January 19, 2023 6:33 PM<br>
<b>To:</b> Sanjeewa Indragith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5579460] - My Account</div>
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<div class="xmsonormal"><span style="font-size:10.5pt;color:#183247">Hi Team,<br>
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Kindly any update us on the below, thank you for your help!<br>
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Regards,</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-Apple-System">On Wed, 18 Jan at 9:04 AM
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Kindly any update us on the below, thank you for your help!<br>
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Regards,</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-Apple-System">On Mon, 16 Jan at 6:20 PM
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly update us on the following concern.<br>
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With reference to <br>
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Customer Name : Lakshika Kumareshan<br>
Customer number :  00973- 33414253<br>
Invoice : 21018108497520221218 <br>
Store address :  Centrepoint, Bahrain City Centre<br>
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Please check the attached letter where the customer reported that the store team debited him twice for the same purchase, so please contact this customer and solve his issue.</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thanks and Regards,</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-Apple-System">Mohammad Khalid</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-Apple-System">On Fri, 13 Jan at 6:55 AM
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-Apple-System">With reference to </span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-Apple-System">Customer Name : Lakshika Kumareshan</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-Apple-System">Customer number :  00973- 33414253<br>
Invoice : 21018108497520221218 <br>
Store address :  Centrepoint, Bahrain City Centre</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-Apple-System">Please check the attached letter where the customer reported that the store team debited him twice for the same purchase, so please contact this customer and solve his issue.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5579460:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044012557022'>attachment.eml</a>