Subject: Ticket Assigned - Conversation with Sara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Feb 2023 17:33:16 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sara Sara                    Hello           09:12 PM, 18th Feb                   Mohammed                   Good evening Sara. Thank you for contacting us. My name is Mohammed. We would be happy to help you.           09:13 PM, 18th Feb                     Sara                    I made an order today through the center point app           09:14 PM, 18th Feb                     Sara                    It deducted from the Shukran Pay           09:14 PM, 18th Feb                     Sara                    But the order didn’t go through           09:14 PM, 18th Feb                     Sara                             09:15 PM, 18th Feb                     Sara                             09:15 PM, 18th Feb                     Sara                    Then I got a message saying that I need to complete the payment           09:15 PM, 18th Feb                     Sara                    When I click on the link, it says that I need to pay the amount again by card           09:15 PM, 18th Feb                     Sara                    But I had AED 270 in the wallet that got deducted           09:15 PM, 18th Feb                     Sara                    With no order           09:15 PM, 18th Feb                     Sara                    When I called the call center           09:15 PM, 18th Feb                     Sara                    They said there’s no order, but the amount got deducted somewhere           09:16 PM, 18th Feb                     Sara                    Can you please help?           09:16 PM, 18th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:18 PM, 18th Feb                     Sara                    Ok           09:19 PM, 18th Feb                   Mohammed                   Please share with us your register email id.           09:23 PM, 18th Feb                     Sara                    [email-masked]           09:24 PM, 18th Feb                   Mohammed                   Please note that after checking the account linked with the following email ID: [email-masked], We could not detect any order placed for the amount :AED 270, Hence if the amount has been deducted we request you to raise objection to your bank and they will check & assist you about the refund.           09:28 PM, 18th Feb                   Mohammed                   Is there anything else may I assist you?           09:30 PM, 18th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.           09:32 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5728235