Subject: Ticket Assigned - Conversation with Farjana Patel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Feb 2023 17:15:47 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farjana Patel Farjana Patel                             08:54 PM, 18th Feb                   Mohammed                   Good evening Farjana. Thank you for contacting us. My name is Mohammed. We would be happy to help you.           08:55 PM, 18th Feb                     Farjana Patel                    This is my order number can u chek           08:56 PM, 18th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:57 PM, 18th Feb                   Mohammed                   With reference to order number 8414956704,we have checked and we would like to inform you that our courier team contacted on  and delivered the order on 18/02/2023.           08:59 PM, 18th Feb                   Mohammed                   Is there anything else may I assist you?           09:01 PM, 18th Feb                     Farjana Patel                    My order is wrong so I won’t my correct Order.           09:01 PM, 18th Feb                     Farjana Patel                    It’s possible??           09:03 PM, 18th Feb                   Mohammed                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           09:03 PM, 18th Feb                     Farjana Patel                    Ok           09:04 PM, 18th Feb                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           09:07 PM, 18th Feb                     Farjana Patel                    Yes           09:09 PM, 18th Feb                     Farjana Patel                    I won’t to chang my order           09:09 PM, 18th Feb                     Farjana Patel                    I won’t thi           09:09 PM, 18th Feb                     Farjana Patel                    How many days u chang give me reply           09:10 PM, 18th Feb                   Mohammed                   Kindly note we do not have online exchange option available at this time.           09:10 PM, 18th Feb                     Farjana Patel                    Tomorrow??           09:11 PM, 18th Feb                   Mohammed                   In the meantime, an exchange is not available at www.Centrepoint.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Centrepoint store across the Kuwait.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund           09:12 PM, 18th Feb                   Mohammed                   Is there anything else may I assist you?           09:12 PM, 18th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.           09:15 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5728173