Subject: New Reply Received - Return form request
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 18:06:26 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Return form request  Ticket comment <div dir="auto">Hi,<div dir="auto">Thanks for responding.  So kindly just need en invoice ro rake it to ant Mac store for cash refund? I paid in cash.</div>
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<div dir="auto">Thanks.</div>
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<div>On Fri, Feb 17, 2023, 8:41 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Sana,<br><br>Thank you for shopping with us.<br> </div>
<div dir="ltr">Please note that we shared the order invoice to your registered email id <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>.Where you can return your max product to a max store, and use your cash refund or Credit Note to buy a new product right away.<br> <br>- You can contact our customer support team on 800-629823 to make a return and to be notified of the refund amount based on our return policy.<br>- You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>- You can now drop off your return to any max store across the UAE.<br> <br>Here’s what you need to do.<br> <br>- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any max store in the UAE.<br>- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br> <br>Feel free to get in touch with us for further assistance.<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Max </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5724361