Subject: Ticket Assigned - Conversation with Fatma R✨
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 23:27:35 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fatma R✨ Fatma R✨                    Hello           03:19 AM, 17th Feb                     Fatma R✨                    Hi           03:20 AM, 17th Feb                   Mohammed                   Good morning Fatma, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           03:20 AM, 17th Feb                     Fatma R✨                    Good morning Mohammed           03:20 AM, 17th Feb                     Fatma R✨                    Hope you are well           03:21 AM, 17th Feb                     Fatma R✨                    I placed an order and I realized I chose the wrong shade of a product           03:21 AM, 17th Feb                     Fatma R✨                    Is it possible to change the shade           03:21 AM, 17th Feb                     Fatma R✨                    Same product/ different color/ shade           03:21 AM, 17th Feb                   Mohammed                   We are sorry we can not amend the order once getting placed.           03:22 AM, 17th Feb                     Fatma R✨                    Oh okay           03:23 AM, 17th Feb                     Fatma R✨                    Thanks           03:23 AM, 17th Feb                     Fatma R✨                    Can I change it in store once received ?           03:23 AM, 17th Feb                   Mohammed                   Kindly note we do not have online exchange option available at this time           03:24 AM, 17th Feb                   Mohammed                   You can return the item and get refund.           03:24 AM, 17th Feb                   Mohammed                   Is there anything else may I assist you?           03:25 AM, 17th Feb                     Fatma R✨                    Oh okay           03:25 AM, 17th Feb                     Fatma R✨                    No thank you           03:25 AM, 17th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.           03:27 AM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5721836